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Technical Support Specialist Job at Wallace Associates


Technical Support Specialist

Waltham, MA

The Company

Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.

The Job

This position will require a high degree of independence working in a dynamic but small environment providing primary technical support contact for customer base and within the company.

The Technical Support Specialist duties will include:

  • Provide technical support to clients using IM software.
  • Software installation and troubleshooting for end-users.
  • Ensure proper documentation and solutions of all tickets/incidents.
  • Assist with updates and support of e-learning programs.
  • Database and list management.
  • Assist with software testing and quality assurance and control.
  • Learning Management System administration and updates.

What It Takes:

The selected candidate will have:

  • Strong knowledge of MS Word including Styles and Templates.
  • Telephone technical support including remote support tools.
  • Solid working knowledge of Windows Operating Systems.
  • HTML and web site development a plus.
  • Strong written and verbal communication skills.
  • Professional demeanor and likes interaction with people.
  • Ability to solve problems and adapt to ever-changing priorities

Why Apply?

Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.

Applicants should contact our search firm:

Wallace Associates

Wallace Associates Inc Singapore Executive Management Recruitment


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